Overview

Real Turkish Kebabs is a popular fast-casual restaurant in Weston-super-Mare known for authentic Turkish kebabs, grilled meats, and takeaway-friendly meals. The brand wanted a modern digital presence that communicates speed, flavour, and authenticity.

The Challenge
  • Third party platform e.g UberEats, JustEats webpage that didn’t reflect the vibrancy or authenticity of Turkish cuisine.

  • No proper display of menu categories, making online browsing difficult.

  • The old UI lacked visual appeal and clear structure.

  • Poor mobile experience impacting online orders and foot traffic.

  • Inconsistent styling between digital, social, and print assets.

  • Less order and late food delivery to customers resulting in loss.
The Solutions

Brand Visual Direction

  • Introduced bold colors, modern fonts, and Turkish-inspired graphic elements.

  • Ensured a lively, appetizing look that reflects the brand’s cuisine.

Complete Website & Mobile App Redesign

  • Organized menu sections (kebabs, wraps, grills, sides, beverages) for easy navigation.

  • Designed a fast, intuitive, mobile-first layout optimized for customers ordering on the go.

  • Developed a mobile app with integrated QR code ordering for seamless in-restaurant and takeaway experiences.

  • Highlighted popular dishes with strong visuals and appetizing imagery.

  • Integrated online ordering across website and app for convenience.

Order Journey Improvements

  • Strategically placed call-to-actions for phone orders, delivery partners, takeaway information, and online orders.

  • Streamlined the ordering process to make it faster and more intuitive for all customer touchpoints.

Marketing & Touchpoints

  • Established a unified visual style for digital promotions, banners, social media posts, and online ordering interfaces.

  • Designed physical marketing materials including fliers, banners, and stand rollups for in-store and outdoor promotion.

  • Ensured consistent branding across all digital and physical touchpoints to enhance recognition and customer engagement.

The Impact
  • Improved customer experience with faster navigation and appetising menu presentation.

  • Increased online orders due to better mobile UX.

  • Stronger brand appeal through flavour-focused visuals.

  • A digital presence aligned with modern takeaway expectations.

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