FAQ
Frequently Asked Questions
Everything you need to know about booking a clean with TIME2SHINE. Can’t find your answer? Call us or request a free quote and we’ll be happy to help.
Booking & pricing
How do I get a quote?
Click any Get a Quote button on our website, fill in the short form and we’ll get back to you with a clear, fixed price, usually the same working day. You can also call or WhatsApp us.
How much do your cleaning services cost?
Prices depend on the service, the size of the property, how often you’d like us to visit and the condition. We always give you a fixed quote before we start, with no hidden extras.
Do you charge for quotes or site visits?
No. Quotes are always free and there’s no obligation to book.
How far in advance should I book?
For regular cleaning we can often start within a week. For outdoor jobs like driveways in spring, booking two to three weeks ahead is best.
Do you offer discounts for regular cleaning?
Yes. Regular weekly or fortnightly cleans cost less per visit than one-off cleans.
Our cleaners
Are your cleaners vetted?
Yes. Every team member is interviewed and reference-checked before joining, and trained in our cleaning methods.
Will I have the same cleaner every time?
Wherever possible, yes. If your regular cleaner is unavailable, we’ll let you know who is covering.
Are you insured?
Please ask us for a copy of our current insurance documents. We’re happy to share them with homeowners, landlords and businesses.
Do I need to be at home?
No. You’re welcome to be in, but many clients give us a key or key-safe code. Keys are stored securely and coded, never labelled with your address.
What happens if something gets damaged?
Our cleaners take great care, but accidents can happen. Please tell us straight away and we’ll put things right.
Products & equipment
Do you bring your own cleaning products?
Yes. We bring professional equipment and eco-friendly products to every job.
Are your products safe for children and pets?
We use plant-based, biodegradable products wherever possible. Once surfaces are dry, they’re safe for children and pets.
Can you use my own products?
Of course. If you have allergies or favourite products, just let us know.
Do you need water or electricity?
For indoor cleaning we use your water and power as normal. Our mobile car valeting brings its own water and power.
Payments & cancellations
How do I pay?
You can pay by bank transfer or card. Regular clients can pay after each visit or monthly. We’ll send you an invoice or receipt for every clean.
What is your cancellation policy?
Please give us at least 48 hours’ notice to cancel or move a clean. Late cancellations may be charged.
What if I'm not happy with the clean?
Tell us within 24 hours and we’ll return to re-clean the areas concerned, free of charge.
Do you provide receipts for letting agents?
Yes. We provide receipts for end of tenancy and carpet cleans that you can pass to your landlord or agent.
Services
Which areas do you cover?
Weston-super-Mare and North Somerset, including Worle, Uphill, Kewstoke, Locking, Banwell, Hutton, Congresbury, Clevedon, Nailsea and Portishead, plus Burnham-on-Sea, Cheddar and much of Bristol.
Do you clean holiday lets?
Yes. We provide changeover cleans, deep cleans and linen changes for holiday lets and Airbnb properties.
Do you do end of tenancy cleaning?
Yes. We clean properties for tenants, landlords and letting agents, with carpet cleaning available.
Can you clean my office out of hours?
Yes. Most commercial cleaning happens early in the morning, in the evening or at weekends.
Can I book more than one service at once?
Yes. Many clients combine services, such as a deep clean with carpet cleaning, or a driveway clean with windows. Just tell us what you need.
Looking for cleaning in Weston-super-Mare? Contact us now!
Friendly local cleaners, fixed prices and a satisfaction guarantee.
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Free, no-obligation quote
Ready for a spotless home or workplace?
Tell us what you need and we’ll send you a clear, fixed price, usually the same working day.
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